Snowkids accepts returns within 7 days from the delivery receipt of an order and are subject to the following conditions:

• Item/s are in the original condition, unworn, unwashed with their tags intact
• Item/s are not part of the Final Sale/Outlet collection
• Item/s are repackaged properly, clearly labelled and protected from damage in transit

Any item/s that do not meet these conditions will not be eligible for a Return/Exchange and will be returned to sender at the customer’s expense.

To initiate a return, please email hello@snowkids.com.au
to lodge a Returns/Exchange claim within 7 days of receiving your order. If requesting an eligible exchange (full price and preseason sale items), please also indicate the item you would like to exchange the returning item for. This will be reserved for 7 days if available.

Tracking details of the returning package must also be forwarded within 3 days of your returns lodgement to complete the returns process. Failure to do so may result in your reserved item being removed from reservation and store credit being offered instead.

All exchanges are subject to stock availability. If an item is no longer available, you will be notified via email.

Refunds are available on full price and preseason sale purchases only and will be credited back to the original form of payment, excluding any restocking or merchant fee charges. You will receive a notification of the status of your refund once finalised.

We appreciate that third party facilities like AfterPay and PayPal provide added flexibility for consumers, however, when processing a refund, there are merchant transaction fees that are non-refundable.

Merchant fees are fees charged to retailers by the relevant third-party provider such as AfterPay and Paypal when customers choose to use third-party services.

If you have elected to checkout with these providers and require a refund, please note that your refund will be the total cost of the returned product less the merchant fees applied to your return item specific to your purchase. These merchant fees are fixed rates and are usually approximately 6% for AfterPay and 2.6% for PayPal^.

 ^ correct as of 1 December 2019, however, as per AfterPay and PayPal  terms and conditions, may be subject to change without notice. These rates will therefore be passed down to customers seeking a refund.

In accordance with the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), SnowKids will also exchange, refund or provide store credit if the product is faulty, or different to that shown or described. Any exchanges due to a Faulty product will be subject to availability. If this is your preference and we do not hold stock of the same type or size of the item, we will be more than happy to offer you a full refund of the purchase price of the faulty product or store credit to the same value of your original faulty product.

Please note that you are required to inform us of any fault with the goods in the period from delivery until the fault or problem would reasonably be expected to appear. Based on the nature of our products, we estimate this period to be 7 days from the receipt of delivery confirmation from the delivery service used.

Please note that products damaged from wear and tear are not considered faulty. 

Simply email us at hello@snowkids.com.au to lodge a return claim and include your contact details, receipt number or proof of purchase of returning faulty product clear photographs and description of the fault.

Please consider your purchase of Final Sale/Outlet items carefully as SnowKids strictly does not offer exchanges or change of mind refunds on products in the Final Sale/Outlet collection, unless deemed faulty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law. We also specifically exclude liability for negligence.

Wherever possible, our liability for breach of any condition, warranty or guarantee is limited, at our option, to:

replacement of the product;repair of the product;payment of the cost of having the product repaired; orsuch other fair and reasonable remedy as we are ready and willing to provide.

We won’t be liable for any consequential loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude such loss under the ACL.

If for any reason the ACL doesn’t apply to an order you place with us (for example, if you purchase the product for re-sale with our authorisation or if you are purchasing from outside Australia), then we exclude all liability to you and we’ll only refund an order placed in accordance with this policy or as otherwise as agreed in writing.

To make an ACL-related claim, please see the Faulty Products section of this policy.